1. Notice of cancellation
If you need to cancel or change a confirmed booking, please contact Alinzo Logistics as soon as possible. The more notice you provide, the more likely it is that changes can be managed with minimal disruption.
Cancellations or changes made close to the scheduled date may incur charges where labour, vehicle allocation, scheduling, route planning, or other operational commitments have already been made.
2. Postponements and rescheduling
- We will make reasonable efforts to accommodate date changes where resources are available.
- If the revised date, route, or job scope materially changes the service requirements, a new quotation may be needed.
- Repeated postponements may lead to revised pricing or fresh booking approval.
3. Deposits and advance payments
Where a deposit or advance payment has been taken, the amount refundable on cancellation will depend on the notice provided, work already undertaken, and costs already committed. This may include scheduling, route planning, labour reservation, administration, or external charges already incurred in preparation for the job.
4. Short-notice cancellations
Where a cancellation happens at short notice, especially on the day of service or shortly before vehicle dispatch, Alinzo Logistics may charge for wasted attendance, reserved vehicle time, staffing, mileage, or other committed costs. This helps reflect the operational impact of a late cancellation.
5. Inaccurate booking information
If a booking cannot proceed because the information originally supplied was materially incomplete or inaccurate, including serious access issues, undisclosed item volume, prohibited items, or unavailable collection or delivery access, we may treat the job as cancelled or aborted and may charge for time and resources already committed.
6. Contact for changes
To cancel or change a booking, contact Alinzo Logistics on +44 330 043 3843 or by email at [email protected] as early as possible.